Friday, May 25, 2012

The Bellevue Hotel Manila

I wasn't so happy about my check-in experience with Acasia Hotel Manila so I was so keen not to go through the same with Bellevue Hotel Manila (both hotels located in Alabang). I called an hour (2pm) ahead of the regular check-in time which is at 3pm (most hotels are at 2pm even) to confirm the reservation I made months ago. I was replied positively and was informed that a room was already waiting for me. Reiterating that my early check-in request was granted.

Past 10 minutes of 3pm (I intentionally came a tad late to avoid another waiting scene), I was at the front desk of the hotel to check-in, only to spend almost an hour waiting in the lobby for a room. wtf! The staff told me that the room wasn't ready and had to be prepared yet.
Check-outs are at 12nn, check-ins at 3pm. 
Need I elaborate more?
Frowns. more frowns at the lobby :(

After 48 years, at around 4pm, the staff approached me apologetically and handed me the key card to my room. wtf! See how I aged waiting? Like another ten years were added on my face.
I hate inconsistencies. I hate waiting. I hate unhappy beginnings.

dear front office/reception.
the check-in experience sets the meter of your accommodation  it also initiates the mood of the guest for the duration of his stay. it's very important to do it fairly and prompt as it builds the first impression which usually lasts and would surely travel the net, especially when your guest blogs.
yours truly,
unknown diva

Anyway, up in 12th floor, this was my deluxe room. Biased to my initial experience of the hotel, I didn't like the room. It looked tired. Furniture and appliances were outdated. Particularly the television. And the smell. . so old and unpleasant. I suddenly missed the state of the art room of Acasia Hotel.

Those were the beds. To be fair, I have to mention thu', that this was at the main (old) wing of the hotel. Apparently, the hotel has a new tower wing which I really thought was what Bellevue  all about.

Had I known it, I would have had stayed at the new wing. Although accessible to each other, the two wings have separate everything. Like, restaurants, check-in lobbies, gyms, pools,etc. Given that the new tower wing has newer facilities, expect that it has a higher room rates. Before this, the only glimpse I had of this hotel was when we had drinks at the Vue Bar (see here) which was located at the tower wing. I didn't know that there were old and new towers.

I had to ask for extra key card cos they only gave me one. hello, you meant my companion had to endure powerless room every time I (vice versa) went out of the room? Cos I needed to bring the key card with me to use the key card secured elevators of the hotel. wt#?

The short foyer of the room. Adjacent to each other were the bathroom to the right and a kitchenette bar to the left. After the entrance door was the closet.

In fairness, it had everything_ safety deposit box, iron & board, hair dryer, flashlight, robes, slippers. .

The bathroom was nice with generous supplies but the towels were tired (they look otherwise in these photos) and didn't smell fresh at all. I think the hotel has to update their laundry service. I mean the linens (towels, bed's) didn't exactly smell 5 star.

I appreciated that there was a kitchen bar. It had a fully stocked ref which as usual we refrain to consume anything from there, haha. The littering was on us. When we stay in a hotel, more often than not, we would buy foods outside. Especially, when it's 5 star with expensive dining outlets which we could hardly afford. 

The usual complimentary coffee and tea facility.

It helped that Shopwise was just across the road. I love to munch fruits and bought some..

. . plus the hotel sent a complimentary small fruit plate, thank you.

Well, in the end_ it was actually a nice stay. We had fun at the gym and the pool was okey. The free room wifi was generous too as it could serve up to two devices. The check-out was smooth and easy.
The breakfast buffet was great. See now at My 3rd & 7th Sense.

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