I bet many of you have also ( including myself ) been outdated about the NBI process in one time or another. Blame it to the long gap we frequent this gov.ph agency. More often than not, every time we come back to this agency after years, chances are there would be new systems that alienate us .
So one day last month ( September 19, to be specific ), my daughter's nostrils and mine, were up early to join hundreds of applicants for NBI clearance in a satellite office at the back of the main building of Las Pinas City Hall. It helped that I went with my husband when he got his, early on this year (February) that somehow familiarized me to the process. I knew then that the staffs were already giving away application forms & queue numbers even before their official office hours at 8:30am. I thought we were early at 7am, but when we reached the place, there were already 40 people ahead of us. We were nos. 41 & 42. Not bad.
All applications are being treated as new and for now renewal is a thing of the past. It's because they said_ NBI is currently updating its system. I don't know up to when this will go on. Remember before, all we had to do was submit our old NBI to renew. This time everyone has to apply as "new". You have to bring two valid ID's ( any 2 of the following: passport/school ID/gov't ID'S/NSO bc/driver's license/old NBI ). These two ID's you have to show at the information table of the satellite office. After checking them you would be given an application form (#photo above) with corresponding queue number. Fill-up as needed. Then follow the staff there who is arranging the queue. And please don't forget to fill-in your wallet with P115 as payment later for this clearance and try to prepare exact amount as much as possible. You don't want to add burden to yourself enduring another queue just to get your change, right?
This particular satellite office is being held at the back of Las Pinas City hall building. Right beside the jail. So don't be surprise if you see eyes and head peeking out the little windows of the top level of the building beside the location. At the tail of this holding area (see photo above), were longer queues without chairs. Only a number of applicants can be accommodated by these benches.
Don't let it upset you cos the first step of the application which is (1) payment (P115, local or travel abroad) is quick. So you won't stand or sit still for long, as the queue progresses easy. Also in here, male and female have separate queues.
I'm not sure about the usual government offices' policy of "no shorts/no slippers" in the premises, but I had seen plenty in slippers /shorts allowed here. Maybe because this particular location looks not so decent itself. Although the woman infront of me in sleeveless blouse was asked to borrow/wear a jacket from her companion for picture taking part..
In the second phase which is (2) encoding, males and females merged and the previous payment queue is disintegrated. Whoever comes first from the payment queue would now join the encoding queue, All standing-up here. Approaching the encoding window, a staff would encode the personal infos you wrote in the application. Simultaneously, you could read what he is typing as there's a computer monitor that faces you. Right upon you could tell to the encoder if he's encoding the right things. You have to be very watchful here as this is the only chance you are given to alter the mistakes. Be keen on the spelling of your name. Like mine was spelled as Conception instead of Concepcion, so I had to shout through the small hole of the glass window to change the "t" to "c". Like three times before he managed to get it right.
Then, moving on to the next phase which is (3) fingerprint & picture taking, this had taken us the longest in queue like 70% out of the whole application process. Unlike the old school of taking your fingerprint by wet ink stamp, this time it's now automated and inkless.
Now, right here I have to insert a personal anecdote. There were two interns ( by the look of their uniforms, they seemed to be students with school ID's hanging on their necks) particularly attending these twin process. One was collecting our fingers, guiding each of them to press an automated device and the other one was at the computer screen. This one in finger printing was also the one who would take the photos afterwards which apparently would be download by the one at the monitor. So anyway, my turn came. The guy held my first hand and guided each finger to press the automated device. Right fingers, done. He then held my left hand, guided my thumb for pressing, then very sudden let go of my hand. Huh!?? A box of question marks were in my head. Why only my thumb??? I asked aloud and only then I had the interest to look up to his face, all the while I was looking at my hand , his hand assisting me. He was totally spaced out with eyes staring blankly. He was also swaying from side to side. Not vigorously but slowly. At this point, his colleague had already took notice of his unbecoming condition, and he tried to awaken him by shaking and calling his name. It was like he was possessed by something. The possessed young man shooed his colleague and in a matter of 2-3 minutes he was back to himself. As if nothing happened, he got my left hand again. Pressed each finger, proceeded to taking my photo. Done. Whatwasthat????
Anyway the last part is the (4) releasing. So right after the picture taking, the staff would let you know then if yours could be released on the same day/hour or you have to come back after two weeks. If you're in for the same day released, it means you don't have "hits" like a name sake with or without records. Like my daughter got hers few minutes after the last part. No record on file.
It's her first NBI ever. She just turned 18 last April of this year. As for me, I had to come back after two weeks. It was my first time to have "hits".
NBI's Quality Control, anyone???
My receipt was stamped with "for quality control". The office was easy to locate. I just followed the arrowed signage-s, all over NBI . Infront of this door was a holding area (with chairs) overflowed with people. Some were standing already. I asked someone from the ones waiting "what's the system here?".
I was told to put my receipt, with my full name handwritten at the back of it, in the box on top of the chair by the door of Quality Control office, then wait to be called.
While waiting for my turn, I entertained myself by watching the ones ahead of me being interviewed. It was interesting to listen to the "supposedly crimes that were committed by our namesakes".
Like one man was asked if he was the person who had a rape case. Take note_ the man was in uniform. He was a police officer in Paranaque. He denied to be the same person and justified himself that he was a different person.
Then my attention was stolen by the other table. This man at the other table accepted that he was indeed the same man who committed the crime ( they kindah lowered their voices at this point which made me missed to find out what was the crime really. ) and that yes he was imprisoned but now free and the case was dismissed by the court. The NBI lady now asked for the court clearance. The man presented it. The NBI lady cleared him and asked him to go to the releasing section to get his NBI clearance. That was easy!
Now my turn. I was asked for my full name, age,occupation. The NBI lady was holding what seemed to be pages of papers. Flipping them over while asking me. Maybe, comparing my replies against the ones written there. She then asked if I had ever been involved with a business. No. Before employee.Now plain housewife. Been resided or work at Caloocan? Never!
My namesake case??? Issued bounced check.
Am I the same person??? Definitely not!!! First-est of all, I never had a checking account and still don't have yet at the present.
In fairness, the NBI lady was kind and quite jolly. Immediately she advised me to comeback at 1 pm that day (it was 12nn) for the notary public. She handed me an affidavit of denial. The Notary Public officer was taking his lunch break.
At 1pm, those like me with affidavit of denial went back to the Quality Control room and each one of us was called to swear-in , to deny namesake allegations, to sign and to thumbmark the affidavit infront of the Notary Public Officer.
Finally!!!! I claimed my NBI at 2pm.
This was 10 minutes to 2 pm at NBI main. When I arrived here 3 hours ago of the same day, this area was full packed with applicants. I think this is the first step area. It goes to say that if you're planning to apply your NBI clearance here at the NBI main, go after lunch when it's easy breezy already. This was a Tuesday.